Privacy Policy

At Dictera, a learning content creation platform by Hurix Digital, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use Dictera’s AI-powered course authoring and learning design tools.

By using our services, you acknowledge the practices described in this Privacy Policy.

We may collect the following types of information:

• Personal information: Name, work email address, organisation, job title, and contact details when you request a demo, contact our team, or register for our services.
• Account information: Login credentials, user roles, preferences, and account-related details.
• Course and content data: Documents, learning materials, course outlines, assessments, images, and other content you upload, create, or edit using Dictera.
• Usage information: Interactions with the platform, feature usage, technical logs, device information, and diagnostic data needed to operate and improve our services.

We use collected information to:

• Provide and operate Dictera’s course authoring and learning design services.
• Generate, edit, review, and improve learning content through AI-powered features.
• Manage user accounts, permissions, and collaborative workflows.
• Respond to enquiries, provide customer support, and deliver product updates.
• Maintain platform security, identify errors, and improve performance.
• Meet applicable legal, contractual, and regulatory obligations.

Dictera uses AI-powered capabilities to assist with course creation, content development, assessment design, and learning content improvement.

Information submitted to AI features may be processed to provide the requested functionality. Such processing may involve authorised technology providers, depending on the configuration of your service.

We handle submitted content in accordance with applicable agreements and our data protection obligations. We do not claim that customer content is never used for AI training unless this has been confirmed by the applicable service configuration and contractual terms.

AI-generated content should be reviewed by users before it is published or used for educational purposes.

We do not sell personal information as a business practice. We may share information with:

• Service providers: Trusted hosting, infrastructure, security, analytics, and AI technology providers that help us operate our services.
• Your organisation: Administrators and authorised users may access information according to their assigned roles and permissions.
• Legal authorities: Where disclosure is required by applicable law or a valid legal process.
• Business successors: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

We seek to ensure that third parties handling personal information are subject to appropriate confidentiality and data protection obligations.

Dictera uses security measures designed to protect information from unauthorised access, alteration, disclosure, or loss. Depending on the service and configuration, these measures may include encryption, role-based access controls, tenant separation, authentication controls, and activity logging.

No digital platform can guarantee absolute security. We continually assess and improve our safeguards in line with applicable requirements and our operational practices.

We retain personal information and customer content for as long as necessary to provide our services, fulfil contractual obligations, meet legitimate operational requirements, and comply with applicable laws.

Retention periods may vary depending on the type of information, customer agreement, and service configuration. When information is no longer required, we take appropriate steps to delete or securely dispose of it, subject to legal and contractual retention obligations.

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, withdrawal of consent, or assistance with privacy-related concerns.

If you use Dictera through an educational institution or organisation, you may need to contact your organisation's administrator for requests concerning account or course data.

To exercise applicable rights, contact us using the details provided below.